New West Physicians Denver West Family Practice & Internal Medicine

I have only been a patient here for about 4 months. The PA I see is amazing. However, I have had some extreme bruising appear on my body in the last two days and decided to call and try and get an appointment. All I will say is that whoever the front desk people or schedulers are need some additional sensitivity training. I think it is absurd to be a concerned and vulnerable person looking for help and being met with a rude and condescending tone. Hope the person I spoke to feels good about themselves.

I had a very good experience at New West Physicians today. They were able to get me in same day. Check in was smooth, and Jose who walked me back was very kind and caring. The doctor listened to all of my symptoms and concerns, and then Felicia successfully drew my blood very calmly for the first time in my entire life. I have had very negative experiences at so many doctors appointments, that this was both a relief and refreshing. Thank you to the staff!

This office is closing, thank God. Since being purchased by Optim healthcare the practice became questionable. I discovered predatory billing; I was being charged for procedures that I didn’t receive, visits that didn’t happen, time spent with a doctor that didn’t occur. They acknowledged fault. It took one year, over 20 phone calls, and filing a complaint with the Board of Medicine to resolve this issue. One of their own physicians at this practice (who I reported to the Board of Medicine) told me during a visit that they were being sued by other patients for this billing practice. In a country where medical services are commodified to a disgusting extent, this is appalling. Truly the most suspicious and egregiously predatory practice I’ve ever seen. If you are or were a patient of New West Physicians, ask for your entire billing history and compare it to when you were seen, what you were treated for (if anything), and time spent in an examination room with a doctor. Trust me.

UPS incorrectly dropped an important package off at an office building close by. I tried dropping it off at Suite 100 but it was locked. Suite 150 is the same company and they were too lazy to accept the delivery. Hope someone didn't need it right away. Very lazy front desk staff. Its now sitting in front of 100 with a handful of other packages. Same company but zero care about each other.

I have been satisfied with the care I have received from the Dr's here. However, I have an issue with the billing. I do not have health insurance and am a cash paying patient. I paid in full for my services received with the front desk staff. But two months later, I received a statement showing that I owe more money for my visit. I understand the corruption of our health care system and asking more money from an insurance company, but not a cash pay patient. I paid for my service- that should have been the end of story. 40 mins on the phone and they still wouldn't budge. Is this how all medical facilities operate their billing now?

My doc is great, but the New West Physicians administrative conglomerate is terrible. I'm still on hold after 30+ minutes just to ask a question about a referral that still hasn't happened. Way too many patients and way too few people to run the business. If you have options, take your business elsewhere. Follow up: I received a note that my PCP has now left the practice. Perhaps his experience as an employee was poor as well. Thanks for the referral, but I suspect that if you have a "Patient Experience" group you have problems with patient experiences. I do hope your business model breaks soon and we can get some decent care on the west side of town again (yeah, I'm talking to you Optum/UnitedHealth).